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By ordering products and using this website you agree to our guarantee and terms and conditions set out below.
Buytreesonline aspires to be the best supplier of young Trees online. If you are not happy with any of our products that you have ordered, simply notify us within 7 days of receipt and we will offer a replacement as soon as practically possible. All trees are delivered by post, therefore the actual date of delivery cannot be guaranteed. Please allow up to seven working days for orders to be delivered from time of ordering.
As trees and shrubs are living, growing things, the plants are hardened off outside, they are susceptible to the elements and at certain times of the year the leaves will turn in colour, fall off, be affected by the rain, sunshine, frost and occasional attack by insects. These occurrences will affect all trees of all ages but can be more noticeable in young trees than in older ones, which have thousands of leaves. This will not affect your trees ability to survive, as it will grow new leaves and shoots when necessary between April and September.
Buytreesonline do not deliver to PO Boxes or incomplete addresses. Please include a full postcode or else the consignment may not arrive and Buytreesonline cannot be responsible for incorrect addresses. Incorrect postcodes can cause more delays than omitting the postcode completely.
Whilst every effort is made to make deliveries when requested, Buytreesonline cannot be held responsible for delayed deliveries due to factors such as public holidays and or postal strikes and factors within and beyond our control and will endeavour to deliver either before or after dates requested or as soon as is practicably possible.
Buytreesonline reserve the right to send a similar tree gift or product of equal or greater value.
All credit/debit card payments are subject to automated online validation checks by paypal and authorization by the card issuer via our secure online server. If the issuer of your credit/debit card does not authorize payment to us, we will not be liable for any delay or non-delivery.
By using this website you do so at your own risk Buytreesonline nor employees or partners are responsible for any error, accident, hurt feelings or misfortune that should result or be incurred by such usage and or purchase or receipt or care of products, nor is the reliability, functionality or software guaranteed.
Neither Buytreesonline nor any of its employees or partners will be liable for any amount exceeding that of the monetary value spent by any customer.
Buytreesonline are in the business of supplying living trees and these trees want to continue to live, if they die then they have been subect to circumstances/conditions/handling outwith Buytreesonline's control.
All trees must replanted on arrival and given special attention which would be necessary for the tree to survive and flourish.
Our Gift package comes complete with tree protector, support and planting instructions.
Tree protectors and support must be purchased separately for any package other than the gift package.
Refund Policy
Buytreesonline do not refund orders unless there has been an error in the order process or that a duplicate order has been placed. We do not refund orders once the order has been accepted, nor do we refund based on late or failed deliveries but we guarantee, if the address is correct, to re-send any product as soon as practically possible.
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